Recently, I visited several banks and had been suffering from poor customer experience (not satisfy). I went to PB to pay my income tax and have doubts on what to fill in for some of the fills. Thus, I asked the Teller. The Teller answered me reluctantly, with a gloomy face. 2 days later, I went to another bank with my mum. There's no customers when we reached at around 4pm. My mum went to press the Queue no. The guard shouted from afar "isi borang dulu!" (fill in the form first!). With a little dissatisfaction, my mum filled in the forms first. Then, my mum and I proceed to one of the counters. Again, the Teller showed us a gloomy face when answering our queries. We headed back, with no transactions completed.
Can't the Tellers show us at least, some smile? There's not many customers when I visited and I am sure that they are not tense due to overwork. Customer experience - where does it goes?
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